What a return means here
thelogicloom does not sell shoes, books, or devices. A return is the right to send a draft back when it misses the agreed brief. The window is ten business days from delivery of that draft. The draft might be a strategy note, a page, a creative set, a keyword map, or a measurement plan. The rule is the same: compare the draft to the brief, not to a mood that was never written down.
This matters in education marketing because the brief is full of specifics. A postgraduate management page is not an undergraduate design page. A lead form for working professionals is not a lead form for school-leavers. If the draft solves the wrong one, that is a return. If the draft solves the right one and the client now prefers a different colour, that is a revision conversation, and it may be inside the retainer or it may be new work.
There is no pickup address. Nothing is collected by a courier. The return is a written note, through the contact form on this storefront or through the channel named in a live scope. The note should say which deliverable, which line of the brief was missed, and what decision the client needs instead.
When a return is valid
A return is valid when the deliverable contradicts the scope, omits a required market or programme, uses a claim the client has already forbidden, or is so incomplete that a budget holder cannot review it. A file that will not open, a link that was never shared, or a deck that skips the outcome the scope named are valid reasons.
A return is not valid when the client has already approved the direction and is now exploring a new direction, when the draft has been published or trafficked, when counsellors have been told to use the script, or when the ten business days have passed. Those moments close the window. Later changes are scheduled as new tasks.
A return is also not a way to recover media money. If an ad ran, the spend sits with the channel. The return page does not pull that spend back. The refund page explains professional fees. The two should not be blurred.
What thelogicloom does next
A valid return is reworked against the brief. The rework is part of getting that deliverable right, not a second project, unless the client changes the brief while returning it. A changed brief is an exchange or a new scope. The exchange page allows one similar-effort swap per deliverable, inside the same ten business days, before publication.
The rework should be specific. If three headlines missed a fee claim, the repair is those headlines, not an automatic rebuild of the whole site. If the entire page ignored the agreed audience, the repair is the page. thelogicloom should say which it is when confirming the return.
Using the sample audit figure, a ₹40,000 audit that missed the agreed question can be returned and repaired. Once the repaired audit is accepted, that stage is delivered. It does not stay permanently open. Endless return cycles would freeze an admissions calendar, which is the outcome the work is meant to support.
How this sits with the other rules
Returns, exchanges, refunds, delivery, and cancellation use the same clock. Ten business days to review or exchange a first draft. Thirty days' notice to cancel a monthly retainer. Fifteen business days to refund unused prepaid professional fees after a cancellation is confirmed. Ten business days from kickoff for the first strategy note, if access is in place. The strategy conversation is ₹0. Illustrative retainer work starts, as a sample, at ₹75,000 a month. Media accepted by a publisher is not refunded by thelogicloom.
If a sentence on another policy page disagrees with those numbers, these numbers are the ones to keep, and the other page should be corrected. They are storefront rules for a consistent set of notes, not a certified consumer-law code. Physical-goods return laws are the wrong frame. The right frame is a professional draft that missed its brief.
Keep the delivery date. On this website the only automatic record is your browser. In a live engagement, keep the message that delivered the file. A return without a date is hard to judge.
Sample details still open
The operator still needs to confirm the legal name, the city line, and the contact path. This site does not publish a street address. Do not post a parcel to a guessed building. Do not treat a team member's historical email address as a thelogicloom inbox. Use the contact form.
If you are reviewing a draft under a future scope, name the scope in the return message. If you are only reading this page, there is no draft to return. Reading is not a return.
A month in the work
A return, on this site, means sending a draft back because it misses the brief. The calendar shows when that right is open and when it closes. It is not a courier returns desk, because thelogicloom does not ship physical goods.
Week 1
Week one produces the first draft: a strategy note, a landing-page wire, or a media map. The return window opens when that draft is delivered and stays open for ten business days. A return means a clear note that the draft misses the written brief, for example the wrong programme, the wrong city, or a call to action the client rejected in kickoff. Taste alone, after the direction was approved, is not a return.
Week 2
Week two is for the repair. If the return is valid, thelogicloom reworks the draft against the brief without treating the rework as a new project. The client should point at the line in the brief that was missed. A return sent after the ten business days, or after the asset has been published, trafficked, or handed to a counsellor team, is outside this window. At that point the conversation becomes a new task, not a return.
Week 3
Week three assumes the draft was accepted or the window closed. Files that have gone live, ad copies that have spent media, and tracking that has been installed are not returned like a parcel. There is nothing to ship back because nothing was shipped. If a published page must be taken down, that is a new request and it is handled under cancellation or a fresh scope, depending on what remains of the engagement.
Week 4
Week four is the record. The client should keep the delivery message and the return note. On this storefront the only record is the browser. In a live engagement the same ten-business-day rule applies, and the sample audit fee of ₹40,000 is the illustration we use when we talk about a first paid stage. Returning a draft does not, by itself, refund fees for stages already accepted. Refunds are described on the refund page and follow that page's fifteen-business-day timing for unused prepaid professional fees.
Questions this note is often asked
Can I return a campaign because the cost per enquiry was higher than I hoped?
Not under this page. A return is a miss against the brief, judged within ten business days of the draft. Media performance is a management question for the retainer, not a parcel return.
Can I return the strategy conversation?
It is ₹0 and it is a conversation. There is nothing to send back. If you do not want a proposal, say so.
What if the file will not open?
That is a failed delivery. Ask for a readable file. The review clock should start when you can actually open it.
Do you collect the old draft by courier?
No. Keep or delete your copy. There is no returns address.
Can I return a live landing page?
Once it is published, the return window for that draft has closed. Take-down is a new request or part of cancellation, depending on the scope.
Operating note 1
The contact form remains the only public path. It validates a full name, a business or company name, a business email, a phone number, a service, a preferred date and time, and project requirements of at least twenty characters. Failed validation stays on the page. Successful validation writes local storage and shows a TL- reference. That behaviour is part of these terms because it is the behaviour a reader can test. This sentence is specific to the returns page: apply the note to how a draft comes back when it misses the brief. If a later scope changes a number, the scope should say so in ₹ and in days, and this public page should be edited so the next reader does not inherit a contradiction.
Operating note 2
Prices in every example are in INR using the ₹ symbol. The shared illustrations are ₹0 for the strategy conversation, ₹40,000 for a sample audit stage, and a sample monthly retainer band starting at ₹75,000. They are not a checkout total. The site has no payment form. This sentence is specific to the returns page: apply the note to how a draft comes back when it misses the brief. If a later scope changes a number, the scope should say so in ₹ and in days, and this public page should be edited so the next reader does not inherit a contradiction.